Innovent Support

Getting Started 9

• Introduction
• System Requirements
• Supported BigCommerce Editions
• Supported MYOB Versions
• Registration to use the BigCommerce Integration for MYOB

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User's Guide 9

• Launching the BigCommerce Integration for MYOB
• The Configuration Screen
• The Main Screen
• How to export Orders to MYOB
• How to export Customers to MYOB

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Known Issues and their solutions 2

• ODBC Driver for MYOB Account Right v19.7
• Invoices are not being exported to MYOB even when no error message is displayed on the Integration Application

FAQ 2

• Is the Integration Software compatible with InterSpire?
• Is the Integration Software compatible with the New Zealand edition of MYOB AccountRight?

Getting Started 3

• Logging into the Integration Portal
• Preparing Xero before using the integration tool
• Link the integration to Xero

User's Guide 0

Known Issues and their solutions 0

F.A.Q. 0

Getting Started 6

• Introduction
• System Requirements
• Supported MYOB Versions
• Installation
• Setting up your MYOB File

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User's Guide 2

• The Export Screen
• Creating Invoices in Harvest for a successful export to MYOB

Getting Started 12

• Introduction
• Product Licensing
• System Requirements
• ConnectWise Integration for MYOB - Licence Registration
• Installing ConnectWise Integration for MYOB

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Configuration 18

• Mapping of GL Accounts
• Mapping GL Accounts for Inventory Products
• Mapping GL Accounts for Timesheets
• Mapping GL Accounts for Expenses
• Mapping GL Accounts for other scenarios

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User's Guide 9

• Export to MYOB
• Export Sales
• Export Expenses
• Export Inventory
• Export Results

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Known Issues and their Solutions 84

• Troubleshooting
• ERROR [HZ080] [MYOB ODBC] - Cannot launch MYOB
• Insuficient Quantity at Location Specified
• How to test the connection to Connectwise
• Exported to MYOB and nothing appearing

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FAQ 13

• Is it possible to reverse an exported batch of transactions from Connectwise to MYOB
• How can I mark transactions as exported in Connectwise to avoid posting them to MYOB
• How can I resolve "Connection Failed: NotFound" error? (AccountRight 2016.2 and earlier)
• How can I resolve "Connection Failed: NotFound" error? (AccountRight 2016.3 and later)
• Why am I getting error - No XML content returned?

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