Known Issues and their Solutions

  Troubleshooting (common errors) Transaction Type Description Resolution Configuration Screen ·  MYOB Test Connection fails with message...
Thu, 11 Nov, 2021 at 12:10 PM
ERROR [HZ080] [MYOB ODBC] - Cannot launch MYOB
While installing/running the Integration software: set it to run as Administrator  In order to mark the application to always run as an Admin-> 1...
Tue, 11 Apr, 2017 at 3:47 PM
Error: BusinessLine_AccountRequired Cause: This is related to incorrect/incompatible tax code with regards to Cost Of Sales Account / Income Account. ...
Wed, 15 Sep, 2021 at 3:42 PM
Insuficient Quantity at Location Specified
The warning message you are getting is a result of a validation done by MYOB. You probably have inventory tracking enabled for your items, and when you are...
Tue, 13 Jul, 2021 at 2:05 PM
How to test the connection to Connectwise
The following is a link to the GL Tester, a tool that lets you test Connectwise's Accounting API.
Fri, 22 Dec, 2017 at 9:58 AM
Exported to MYOB and nothing appearing
Question: We have exported our products to MYOB,  the integration tool is now blank and I cannot see anything in MYOB Classic. Answer: 1.  Open Myob a...
Tue, 9 Oct, 2018 at 3:24 PM
Unable to determine if import has finished
The MYOB ODBC driver requires Read and Write access to specific folders in order to function properly. This applies to MYOB AccountRight Classic but does...
Thu, 11 Oct, 2018 at 11:37 AM
MYOB ODBC connection is busy
MYOB ODBC connection is busy If MYOB is busy or the MYOB ODBC connection is currently being used exclusively by another application you will see the follow...
Thu, 11 Oct, 2018 at 11:38 AM
New user - MYOB Invalid Credentials
When a new user is set up they are required to enter in their username and password,   If this is set up incorrectly we get the following. This ...
Mon, 15 Oct, 2018 at 12:07 PM
System.Exception: Member not found in ConnectWise database
ERROR: System.Exception: Member not found in ConnectWise database. ANSWER: This usually indicated that you have the incorrect username or it has no...
Tue, 30 Oct, 2018 at 4:03 PM