Known Issues and their Solutions

ERRT002 : No Payment Term found
ERROR: ERRT002::{0}::No Payment Term found SOLUTION:
Fri, 8 Aug, 2025 at 4:38 PM
ERRT003 : Multiple companies found for this invoice. Please rename either the company name or its account number.
ERROR: ERRT003: Multiple companies found for this invoice. Please rename either the company name or its account number. SOLUTION:
Fri, 8 Aug, 2025 at 4:38 PM
ERRT004 : Company Acc No. is not entered. Enter a valid Account for this company in the Company Finance module in CW which should match the Customer Card ID in MYOB.
ERROR: ERRT004: Company Acc No. is not entered. Enter a valid Account for this company in the Company Finance module in CW which should match the Customer ...
Fri, 8 Aug, 2025 at 4:38 PM
ERRT005 : Company Acc No. must not contain more than 15 characters. Please fix the Account field for this company in the Company Finance module in CW so that it does not exceed 15 characters and that it matches the Customer Card in MYOB
ERROR: ERRT005: Company Acc No. must not contain more than 15 characters. Please fix the Account field for this company in the Company Finance module in CW...
Fri, 8 Aug, 2025 at 4:38 PM
ERRT006 : Customer '....' already exists in MYOB as Supplier.
ERROR: ERRT006: Customer '....' already exists in MYOB as Supplier. EXPLANATION: This happens when a customer fails to export into MYOB becaus...
Fri, 8 Aug, 2025 at 4:39 PM
ERRT007 : Customer '....' already exists in MYOB as Employee.
ERROR: ERRT007: Customer '...' already exists in MYOB as Employee. SOLUTION:
Fri, 8 Aug, 2025 at 4:39 PM
ERRT008 : Customer '....' does not exist in MYOB.
ERROR: ERRT008::{0}::Customer '....' does not exist in MYOB. SOLUTION:
Fri, 8 Aug, 2025 at 4:39 PM
ERRTD009 : Document Number is not entered.
ERROR: ERRTD009: Document Number is not entered. SOLUTION:
Fri, 8 Aug, 2025 at 4:39 PM
ERRTD010 : Invoice Number '....' exceeds the maximum character limit of 8 for an MYOB Invoice Number.
ERROR: ERRTD010: Invoice Number '.....' exceeds the maximum character limit of 8 for an MYOB Invoice Number. SOLUTION:
Fri, 8 Aug, 2025 at 4:39 PM
ERRTD011 : Invoice Date is not valid.
ERROR: ERRTD011: Invoice Date is not valid. SOLUTION: Log back into Connectwise and enter correct Invoice Date.
Fri, 8 Aug, 2025 at 4:40 PM