FAQ

Is it possible to reverse an exported batch of transactions from Connectwise to MYOB
In order to get Invoices back into Innovent Integration S/W- 1. In ConnectWise, under Finance -> Accounting Interface -> Open Batches 2. Selec...
Fri, 28 Apr, 2017 at 2:57 PM
How can I mark transactions as exported in Connectwise to avoid posting them to MYOB
Use this option if you have a list of transactions (invoices, purchase orders, expenses) that you do not wish to export to MYOB for some reason, e.g. if you...
Thu, 6 Sep, 2018 at 11:10 AM
How can I resolve "Connection Failed: NotFound" error? (AccountRight 2016.2 and earlier)
This article applies to MYOB AccountRight version 2016.2 or earlier. If your version of MYOB is 2016.3 or later, please refer to this other article instead....
Mon, 23 Apr, 2018 at 1:34 PM
How can I resolve "Connection Failed: NotFound" error? (AccountRight 2016.3 and later)
The AccountRight API is the service that needs to be running in order to connect from an external application.  To verify that the service is running, o...
Fri, 22 Jun, 2018 at 12:34 PM
Why am I getting error - No XML content returned?
This error can sometimes occur due to an extensive list of transactions ready to export. As you cannot access these transactions from the integratio...
Fri, 7 Apr, 2017 at 10:22 AM
Configuration Troubleshooting Guide
The Integration configuration screen could throw an exception when- Config file is copied from another user/machine to run the application on a different ...
Thu, 8 Mar, 2018 at 9:50 AM
Product ID options
On the Item configuration screen,  what is the meaning of the "Replace Product ID with Non-Product ID if specified" If a GL mapping has a...
Mon, 29 Oct, 2018 at 3:18 PM
Can I sync ConnectWise Manage invoices with Xero?
Our product does not integrate with Xero. We recommend you contact the guys at Wise Sync: https://www.wise-sync.com/
Tue, 8 Jan, 2019 at 9:17 AM
Do you have an integration between ConeectWise Manage and MYOB Exo?
Unfortunately we do not support MYOB EXO. We only integrate with MYOB Accountright v19.X and MYOB Accountright Live (2018+). Please note that we will stop su...
Tue, 8 Jan, 2019 at 9:19 AM
I'm getting an eror saving the new 2.5 Connectwise api changes
You can refer to this article http://support.innoventsoftware.com.au/a/solutions/articles/237336-how-to-generate-connectwise-api-keys
Tue, 8 Jan, 2019 at 9:57 AM