Known Issues and their Solutions

ERRTD003: Item Number is not entered.
ERROR: ERRTD003: Item Number is not entered. SOLUTION: Log into ConnectWise and enter Item Number.
Mon, 31 Dec, 2018 at 10:41 AM
ERRTD004: Item Number must not contain more than 30 characters.
ERROR: ERRTD004: Item Number must not contain more than 30 characters. SOLUTION: Please fix this in the Products module in Connectwise.
Mon, 31 Dec, 2018 at 10:40 AM
ERR005: Item Number '....' does not exist in MYOB.
ERROR: ERR005: Item Number '.....' does not exist in MYOB. SOLUTION: Log into  Myob and enter correct Item number
Mon, 31 Dec, 2018 at 10:48 AM
ERRTD011: Description is not entered
ERROR: ERRTD011: Description is not entered SOLUTION: Description is empty or invalid,  please log back into Connectwise and enter a description.
Mon, 31 Dec, 2018 at 10:39 AM
ERRTD009: Income Acc No. is not entered.
ERROR: ERRTD009: Income Acc No. is not entered.  SOLUTION: Please check your GL account mappings in ConnectWise. Also look at  http://support.innoven...
Thu, 31 Jan, 2019 at 1:19 PM
ERRTD010: Invoice Date is not valid.
ERROR: ERRTD010: Invoice Date is not valid. SOLUTION: Invalid invoice date entered,   please log back into ConnectWise and enter correct date.
Mon, 31 Dec, 2018 at 10:24 AM
ERRCUST001: Company Name is not entered
ERROR: ERRCUST001: Company Name is not entered SOLUTION: Connect back into ConnectWise and enter correct company details.
Mon, 31 Dec, 2018 at 10:22 AM
ERRCUST002: Company Acc No. is not entered. Enter a valid Account for this company in the Company Finance module in CW which should match the Customer Card ID in MYOB.
ERROR: ERRCUST002: Company Acc No. is not entered. SOLUTION: Enter a valid Account for this company in the Company Finance module in CW which should mat...
Mon, 31 Dec, 2018 at 10:21 AM
ERRCUST003: Customer '......' already exist in MYOB as Supplier.
ERROR: ERRCUST003: Customer '....' already exist in MYOB as Supplier. SOLUTION: Customer data already exists as a Supplier in MYOB.
Mon, 31 Dec, 2018 at 10:20 AM
ERREXPT001: Member is not entered.
ERROR: ERREXPT001: Member is not entered. SOLUTION: Member details not entered,  please log back into ConnectWise to fix.
Mon, 31 Dec, 2018 at 10:11 AM