Known Issues and their Solutions

Troubleshooting
  Troubleshooting Transaction Type Description Resolution Configuration Screen ·  MYOB Test...
Thu, 19 Mar, 2015 at 12:09 PM
ERROR [HZ080] [MYOB ODBC] - Cannot launch MYOB
While installing/running the Integration software: set it to run as Administrator  In order to mark the application to always run as an Admin-> 1...
Tue, 11 Apr, 2017 at 3:47 PM
How to test the connection to Connectwise
The following is a link to the GL Tester, a tool that lets you test Connectwise's Accounting API. https://connectwise-sandbox.mindtouch.us/ConnectW...
Fri, 22 Dec, 2017 at 9:58 AM
Exported to MYOB and nothing appearing
Question: We have exported our products to MYOB,  the integration tool is now blank and I cannot see anything in MYOB Classic. Answer: 1.  Open Myob a...
Tue, 9 Oct, 2018 at 3:24 PM
Unable to determine if import has finished
The MYOB ODBC driver requires Read and Write access to specific folders in order to function properly. This applies to MYOB AccountRight Classic but does...
Thu, 11 Oct, 2018 at 11:37 AM
MYOB ODBC connection is busy
MYOB ODBC connection is busy If MYOB is busy or the MYOB ODBC connection is currently being used exclusively by another application you will see the follow...
Thu, 11 Oct, 2018 at 11:38 AM
New user - MYOB Invalid Credentials
When a new user is set up they are required to enter in their username and password,   If this is set up incorrectly we get the following. This ...
Mon, 15 Oct, 2018 at 12:07 PM
System.Exception: Member not found in ConnectWise database
ERROR: System.Exception: Member not found in ConnectWise database. ANSWER: This usually indicated that you have the incorrect username or it has no...
Tue, 30 Oct, 2018 at 4:03 PM
System.Exception: Invalid member password
ERROR System.Exception: Invalid member password ANSWER: You have entered the incorrect password for you ConnectWise user.
Tue, 30 Oct, 2018 at 4:05 PM
The remote name could not be resolved
ERROR: Error Message: The remote name could not be resolved: '<your url>" ANSWER: Check you have entered the correct ConnectWise URL....
Tue, 30 Oct, 2018 at 4:13 PM